Internet usage has increased over the last year, especially from mobile. Young people are the ones who stay online longer, while the pandemic has also spurred home shopping. INSTAT announced that based on the results of the Survey on the Use of Information Technology (ICT) during 2020, from the age group 16 - 74 years, 72.2% of the population use the Internet.
Of this age group, 98.8% of individuals used a mobile phone / smart phone to access the Internet. Meanwhile, 24.4% of the population uses the Internet via laptop and 7.2% via tablet.
For this age group, 96.2% make calls / video calls (via Skype, Viber, WhatsApp) and this indicator has increased by 3.9 percentage points, compared to 2019.
In 2020 all categories for electronic contacts via the Internet with public authorities and some public services, such as websites related to the obligations of citizens (eg, tax return,notification of relocation), rights (eg social benefits), official documents (eg identity card, birth certificate), public education services (eg public library, school or university enrollment information, public health services ) have increased. The highest increase was recorded for the category
93.9% of individuals who have interacted with public authorities through the Internet have remained satisfied with the public services provided.
Online purchases refer to orders of goods or services via the Internet, their purchase via the Internet (e-purchase) for personal purposes through any type of device (desktop, mobile or handheld, including mobile phone or smart phone). Online purchases are made by 19.5% of the population age group 16 - 74 years "in the last 12 months", from the moment of the interview, an indicator which has marked an increase of 9.4 percentage points, compared to 2019. Among "online" purchases, products / services that occupy the largest share are clothes / shoes / accessories 84.8%, which have shown an increase from 2019 by 2.2 percentage points.
Also higher growth in 2020 have marked "online" purchases for "food / beverages from stores or providers" with 16.6 percentage points followed by purchases for "medicines / supplements or vitamins" by about 9.2 percentage points.